Health Information and Your Privacy

At Milestones Therapeutic Associates, we understand that medical information about you and your health is personal and are committed to protecting this information. Your right to privacy and data security is a primary concern. Milestones Therapeutic Associates will always make every effort to maintain the privacy of your medical information.

Milestones Therapeutic Associates Commitment to Privacy

We have created a privacy policy in order to demonstrate our firm commitment of protecting your information. This policy is posted in our lobby, families are provided with a copy and for ease in access can be found online using this PRIVACY POLICY link. Please review it carefully. It describes your rights and our obligations regarding the use and disclosure of medical information.

Milestones Therapeutic Associates Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure all personal and healthcare information we collect. Milestones maintains policies and procedures intended to protect PHI in any form. Staff undergo regular privacy training including steps they must take to safeguard your information. Our computer systems protect your electronic PHI at all times. In the unlikely event of a data breech that may have compromised the privacy or security of your information, we will let you know promptly. Should you have any concerns regarding Milestones privacy policies or data security, please contact our Privacy Officer at 956-661-0475.

Complaints and Grievances

Here at Milestones, we recognize that complaints relayed to us from our patients will assist us in our endeavor to ensure patient safety and enhance the services we provide. We are committed to providing a responsive and empathetic environment that promotes the worth and dignity of all individuals. Should you have a complaint that you would like us to help you resolve, please contact our Administrator at (956) 661-0375. If your concerns cannot be resolved through the clinic, you are encouraged to contact the Department of Health and Human Services at 1 (800) 368-1019; TDD: 1-800-537-7697; by e-mailing OCRComplaint@hhs.gov or you may write to:

The Office for Civil Rights